pak77 Privacy Policy – How We Protect Your Data

01Introduction

pak77 ("we", "us", "our") operates the online gaming platform available at pak77.onl and through the pak77 mobile application (together, the "Platform"). As part of running the Platform, we collect and process certain personal information about the players who register and use our services.

We take data privacy seriously. This Privacy Policy sets out in plain language exactly what information we collect, why we collect it, how long we keep it, who we may share it with, and what you can do if you have concerns about your personal data.

This policy applies to all players who create a pak77 account, visit pak77.onl, or use the pak77 app, regardless of which device or connection they are using. It covers information collected through the website, through the app, and through any communications between you and the pak77 support team.

Please read this policy carefully alongside our Terms and Conditions and our Responsible Gaming guidelines, which together govern your relationship with pak77.

02Data We Collect

We collect information from you in a few different ways — directly when you register and use the Platform, automatically when you interact with the website or app, and in some cases from third-party services connected to your account.

We only collect information that is necessary for the purposes described in this policy. We do not collect sensitive categories of personal data such as biometric data, health records or political opinions.

03How We Use Your Data

The personal information we collect is used for the following purposes:

• Account creation and management: To register your pak77 account, verify your identity and maintain your account details.
• Processing transactions: To process PKR deposits and withdrawals through JazzCash, Easypaisa, Raast, bank transfer and cards, and to maintain an accurate record of your transaction history.
• Providing gaming services: To deliver Live Casino, Fish Games, Bingo, Game Lobby and all other platform features to your account.
• Bonus and promotion management: To determine your eligibility for promotions, credit bonuses correctly, and apply wagering requirements in line with the offer terms.
• Player support: To respond to your queries, investigate complaints and resolve disputes relating to your account or transactions.
• Platform security and fraud prevention: To detect and prevent unauthorised account access, fraudulent transactions, bonus abuse and other activity that violates our Terms and Conditions.
• Responsible gaming: To monitor for patterns of play that may indicate a problem and to apply any voluntary limits or restrictions you have requested.
• Platform improvement: To understand how players use the Platform and to improve game performance, navigation and overall user experience.
• Legal and compliance obligations: To comply with applicable recordkeeping and anti-money-laundering obligations where required.

04Payment Data & Security

All financial transactions on pak77 are conducted in Pakistani Rupees (PKR). When you make a deposit or request a withdrawal using JazzCash, Easypaisa, Raast, bank transfer or a card, the payment processing is handled through secure third-party payment gateways. pak77 does not store full card numbers or mobile wallet PINs on our servers.

• Payment references — such as your JazzCash mobile number or bank account number — are stored securely and are used only to process your transactions and verify that withdrawals are directed to a payment method that belongs to you.
• All payment data is transmitted over encrypted connections. We use industry-standard encryption protocols to protect financial data in transit and at rest.
• Payment details associated with your account are never shared with other players or made visible to any third party outside of the payment processing chain.
• If you believe there has been an unauthorised transaction on your pak77 account, contact our support team immediately. Do not wait — early reporting gives us the best chance of investigating and resolving the issue quickly.

05Sharing Your Information

pak77 does not sell, rent or trade your personal information. We may share your data in the following limited circumstances only:

• Payment processors: Your payment reference and transaction amount are shared with the relevant payment provider (e.g. JazzCash, Easypaisa, Raast or bank) solely to process your deposit or withdrawal in PKR.
• Game studios and content providers: Technical session data may be shared with the game provider when you play a game from a third-party studio. This is necessary for the game to function correctly and to record the game result. Game providers do not receive your full identity details.
• Platform infrastructure providers: Hosting, security and analytics services that operate the Platform on our behalf may process limited technical data. These providers are bound by strict data processing agreements and may not use your data for their own purposes.
• Legal obligations: Where we are required to disclose information by applicable law, we will do so. We will only share what is strictly required and will inform you where we are legally permitted to do so.
• Fraud prevention: Where there is reasonable evidence of serious fraud or criminal activity, we may share relevant account data with appropriate authorities.

In all cases, data sharing is limited to what is strictly necessary for the specific purpose. We do not share player data with third-party marketing companies or data brokers.

06Cookies & Tracking

pak77 uses cookies and similar tracking technologies on the website and in the app to help the Platform function correctly, to keep your session active when you are logged in, and to understand how players navigate through the site.

• Essential cookies: Required for basic Platform functionality — for example, keeping you logged in during a session. These cannot be disabled without breaking core features.
• Performance cookies: Used to measure how pages are used, which games are most popular, and where technical errors occur. This data is aggregated and does not identify individual players.
• Preference cookies: Remember your settings such as language preference or display options so you do not have to reset them each time you return.

You can control non-essential cookies through your browser settings. Blocking certain cookies may affect some functionality on the Platform. The pak77 app may use equivalent tracking identifiers at the device level — these can be managed through your device's privacy settings.

pak77 does not use third-party advertising cookies or behavioural tracking cookies that follow you across other websites.

07Data Retention

We retain your personal data for as long as your pak77 account is active and for a period after closure as needed for the purposes described in this policy.

• Account information and transaction records are retained for a minimum period after account closure to allow for dispute resolution, fraud investigation and compliance with recordkeeping obligations.
• Communications with the support team are retained for a reasonable period to provide context for ongoing or future queries.
• Verification documents submitted during identity checks are retained only for as long as required and are securely deleted once no longer needed.
• Technical and usage data is typically retained in aggregated, anonymised form for platform analytics after individual-level retention periods have passed.

When data is no longer needed for any of these purposes, it is securely deleted or anonymised in line with standard data handling practices.

08Your Rights

As a pak77 player, you have the following rights in relation to your personal data. To exercise any of these rights, contact the pak77 support team through the Platform.

• Right to access: You can request a copy of the personal data we hold about you at any time. We will provide this within a reasonable timeframe.
• Right to correction: If any of the information we hold about you is inaccurate or out of date, you can ask us to correct it. For basic details like your mobile number, you can update these directly in your account settings.
• Right to deletion: You can request that we delete your personal data. Note that some data may need to be retained for legal or fraud-prevention reasons even after a deletion request — we will explain this clearly if it applies to your situation.
• Right to restrict processing: In certain circumstances, you can ask us to limit how we use your data while a query or dispute is being resolved.
• Right to data portability: You can request a copy of your data in a structured, commonly used format where technically feasible.
• Right to withdraw consent: Where processing is based on your consent — for example, receiving promotional communications — you can withdraw that consent at any time by contacting support or updating your account preferences.

09Protection of Minors

pak77 is an adults-only platform. We do not knowingly collect personal data from anyone under the age of 18. Age verification may be requested at any point during the account lifecycle. If an account is found to belong to someone under 18, it will be closed immediately and all associated data will be deleted.

If you are a parent or guardian and believe a minor has created a pak77 account using your device or personal details, please contact our support team immediately. We will investigate and close the account as a priority.

We also recommend using device-level parental controls on any shared device to prevent minors from accessing online gaming platforms. This is a simple step that adds an important layer of protection in households with children.

10Platform Security

pak77 uses a range of technical and organisational measures to protect your personal data against unauthorised access, loss, alteration or disclosure.

• All data transmitted between your device and the pak77 Platform is encrypted using standard secure protocols.
• Account access is protected by your chosen password. We strongly recommend using a unique, strong password that you do not use on any other platform.
• Our systems are monitored continuously for unusual activity. Suspicious login attempts or account access patterns trigger automatic security reviews.
• Internal access to player data within pak77 is restricted on a need-to-know basis. Staff members only access player data to the extent required to perform their support, operations or compliance functions.
• We conduct regular reviews of our data security practices to ensure they remain appropriate for the scale and nature of the Platform.

While we take all reasonable steps to protect your data, no online platform can guarantee absolute security against all possible threats. You play an important role too — keep your login credentials private, do not share your account, and contact us immediately if you suspect any unauthorised access.

11Policy Changes

pak77 may update this Privacy Policy from time to time as the Platform evolves, new payment methods or features are introduced, or our data handling practices are refined. When significant changes are made, we will make reasonable efforts to notify active players through the Platform — for example via an in-app notice or a prompt at login.

• The "Last reviewed" date at the top of this page will always reflect when the policy was most recently updated.
• It is your responsibility to review this page periodically to stay informed of how your data is being handled.
• Continued use of the pak77 Platform after an updated Privacy Policy has been published constitutes your acceptance of the revised terms. If you do not agree with any changes, please stop using the Platform and contact support to discuss your account.

12Contact Us

If you have any questions about this Privacy Policy, want to understand how your data is being used, or wish to exercise any of your data rights, please get in touch with the pak77 support team. We are here to help and will do our best to respond to all privacy-related queries promptly.

• Use the in-app live chat for the fastest response during normal operating hours.
• For formal written requests relating to your personal data, email us at [email protected] with "Privacy Request" in the subject line and a clear description of your query.
• You can also visit our FAQ page where many common questions about accounts, data and security are already answered.